Privacy Policy
Effective Date: January 1, 2026
HH Helpline - Behavioral & Mental Health Service ("HH Helpline," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all individuals who interact with our treatment center. This Privacy Policy describes how we collect, use, disclose, and protect your personal and health information.
1. Information We Collect
We may collect the following types of information when you visit our website, contact our facility, or receive treatment at our San Francisco center:
- Personal Information: Name, phone number, email address, mailing address, date of birth, and emergency contact information.
- Health Information: Medical history, treatment records, assessment results, insurance information, and other Protected Health Information (PHI) as defined by HIPAA.
- Website Usage Data: IP address, browser type, pages visited, time spent on site, and referring URLs collected through standard web analytics.
- Communication Records: Records of phone calls, emails, and other communications with our admissions team or staff.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing addiction treatment services at our facility
- Processing admissions and insurance verification
- Communicating with you about your care or inquiry
- Improving our website and treatment services
- Complying with legal and regulatory requirements
- Coordinating care with authorized healthcare providers
3. HIPAA Compliance
HH Helpline complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state regulations regarding the protection of Protected Health Information (PHI). Our HIPAA practices include:
- All patient health information is stored securely with access restricted to authorized clinical and administrative staff
- Staff members receive regular HIPAA compliance training
- PHI is never shared without written patient consent, except as required by law
- We maintain physical, electronic, and procedural safeguards to protect your information
4. Protected Health Information (PHI)
As a healthcare facility, we handle PHI with the highest level of care. Your rights regarding PHI include:
- Right to Access: You may request copies of your medical records at any time.
- Right to Amend: You may request corrections to your health information if you believe it is inaccurate.
- Right to Restrict: You may request restrictions on how your PHI is used or disclosed.
- Right to Accounting: You may request an accounting of disclosures of your PHI.
- Right to Confidential Communication: You may request that we communicate with you through specific means or at specific locations.
5. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- Treatment: With healthcare providers involved in your care, with your consent.
- Payment: With insurance companies for claims processing and verification.
- Operations: For internal quality improvement and accreditation purposes.
- Legal Requirements: When required by law, court order, or government regulation.
- Safety: When necessary to prevent serious threats to health or safety.
6. Cookies & Website Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. These technologies help us:
- Understand how visitors use our website
- Remember your preferences
- Improve website functionality and performance
You may disable cookies through your browser settings. Disabling cookies may affect certain website features but will not impact your ability to contact us or access our treatment services.
7. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS), secure data storage, access controls, regular security audits, and staff training on data protection protocols.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Request access to the personal data we hold about you
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of marketing communications
- File a complaint with the appropriate regulatory authority
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The effective date at the top of this page indicates when the policy was last revised.
11. Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact our Privacy Officer:
HH Helpline - Privacy Officer
388 Brannan St, San Francisco, CA 94107
Phone: (415) 625-7333
Email: [email protected]
Your inquiry is confidential. All communications with HH Helpline are protected under HIPAA and applicable privacy laws. Your information will not be shared without your explicit written consent.